Voyager MSP
Cheddar IT
Book a call1300 757 632
Managed IT Services

Outsourced IT solutions, done properly.

Everything an organisation needs when outsourcing daily IT operations — an Australian-based service desk, proactive IT management, disaster recovery, security management and advisory services.

Hybrid service desk · Sydney-based
Hybrid service desk · Sydney-based
Capabilities

What's included

Australian service desk
L1–L3 support from our Sydney and Melbourne teams. Phone, portal, email, and Teams — no scripts, no offshore queues, no call-deflection bots.
Proactive monitoring & patching
RMM agents watch every endpoint and server. Critical patches deploy within 14 days of release; CVEs with known exploits get emergency rings.
Disaster recovery & continuity
Documented runbooks, tested quarterly. Immutable backups, failover targets, and restore drills — not just a backup job that runs at 2am.
Network design & implementation
Certified network engineers build LAN, WAN, Wi-Fi, SD-WAN and firewall stacks — Cisco Meraki, Fortinet, Ubiquiti, Aruba.
vCIO & strategic advisory
Quarterly business reviews with a principal engineer. Roadmap, budget forecasting, risk register and a three-year technology plan you can take to the board.
Living documentation
Every asset, credential, diagram and runbook in IT Glue, kept current by the team that runs your environment — not a wiki that rots.
Every engagement includes
Unlimited remote & phone support
24/7 after-hours on-call
Proactive monitoring, patching & alerts
Asset inventory & lifecycle tracking
Living IT documentation (IT Glue)
Customer portal with ticket visibility
Australian-based service desk
Quarterly vCIO business review
Vendor management (ISPs, SaaS, hardware)
Onboarding & offboarding automation
Disaster recovery & continuity planning
Essential Eight & ISO 27001 alignment
Service levels

The SLAs, on paper

No weasel-words. These are the response and resolution commitments we write into the contract.

Classification
Response
Resolution
Priority 1 · Business down
15 min
2 hours
Priority 2 · Degraded service
30 min
4 hours
Priority 3 · Single user
1 hour
Same day
Priority 4 · Request
4 hours
3 business days
After-hours critical (P1)
15 min
2 hours
FAQ

What clients ask before signing

Yes. Certified across Windows and Mac networks, following best-practice principles. Linux server ops sit with our cloud team.
Often the best outcome. We bridge the gap between the capacity of an internal IT department and the increasing demand for specialist business IT support.
Yes. Our managed IT team is Microsoft certified to implement the latest technology on both Windows and Mac networks.
Two to four weeks depending on complexity. Week one is discovery and documentation; week two covers tooling rollout and credential rotation; weeks three and four are knowledge transfer and hypercare.
P1 critical incidents are covered 24/7 on the standard contract. Extended after-hours support for P2–P4 is available as an add-on for teams that run shifts.
Automated — HR kicks off a workflow that disables accounts, revokes tokens, collects devices, preserves mailboxes for legal hold, and archives data per your retention policy. Audit trail included.
Next step

30 minutes.
One straight answer.

Book a discovery call with one of our principal engineers. We'll look at what's actually breaking, and tell you whether we're the right fit — straight up.