Voyager MSP
Cheddar IT
Book a call1300 757 632
VOIP Systems

Phones that move with your team.

A complete unified communications solution, integrated with Office 365, CRM and ERP systems. Runs fully in the cloud, based in the Australian region.

Cloud PBX · Hosted in AWS
Cloud PBX · Hosted in AWS
Capabilities

What's included

From office, home or anywhere
The mobile app turns your phone into your office phone — make and take calls on your office number over 4G/5G or Wi-Fi, with your business caller ID.
Audio & video conferencing
Integrated web conferencing for internal meetings or customer calls — with screen share, recording and live transcription.
Call routing & IVR
Time-of-day routing, skills-based queues, hunt groups, ring groups, voicemail-to-email and on-hold music — configurable in a browser, not a phone book.
Call recording & compliance
Selective or always-on recording for regulated workflows. Retention policies, encrypted storage, and legal-hold export for finance, legal and healthcare use cases.
MOS monitoring & call quality
Mean Opinion Score tracked per call leg, with jitter, packet loss and latency visible in the admin console. Quality issues surface before users complain.
Hosted in AWS · Australian region
Runs fully in the cloud, ap-southeast-2. Integrated with Microsoft 365, common CRMs (Salesforce, HubSpot, Dynamics) and major ERPs.
Every engagement includes
Cloud PBX platform
Mobile & desktop softphone apps
IVR, queues, hunt groups
Call recording & retention
Voicemail-to-email & transcription
Web conferencing (audio, video, share)
SMS & MMS (Australian numbers)
Number porting (local & 1300/1800)
CRM & ERP click-to-dial integration
Microsoft Teams direct routing
Emergency services (Triple Zero) config
Australian AWS region hosting
Service levels

The SLAs, on paper

No weasel-words. These are the response and resolution commitments we write into the contract.

Classification
Response
Resolution
Total outage
15 min
1 hour
Handset or user issue
1 hour
Same day
Configuration change
4 hours
Next business day
Call-quality investigation (MOS)
1 hour
Same day
Porting (per carrier)
—
10–30 days
FAQ

What clients ask before signing

Yes — the mobile app makes your phone function as your office phone over 4G/5G or Wi-Fi, with your office number.
Yes. Also with common CRM and ERP systems — as a complete unified communications solution, not a silo.
Fully in the cloud on AWS, based in the Australian region.
Yes — local geographic numbers, 1300/1800 and mobile numbers can be ported. Carrier timelines vary from 10 to 30 business days; we manage the paperwork and coordinate cutover so there's no downtime.
Supported. If your team already lives in Teams, we connect the cloud PBX as the SIP carrier so Teams becomes the phone client — no separate app to install.
Location services route 000 calls to the correct ESA with the registered service address. Remote-worker numbers get a primary registered address plus a soft-check prompt during emergency dials.
Next step

30 minutes.
One straight answer.

Book a discovery call with one of our principal engineers. We'll look at what's actually breaking, and tell you whether we're the right fit — straight up.